Jubilee Church Solihull values everyone who engages with us by whatever means, and we do all we can to protect your privacy and to make sure the personal data you provide us is kept safe. This policy aims to fulfil this obligation, so that we can protect our church family while at the same time providing family members with the freedom to serve in their various activities.
This policy explains how we collect data, how we use and store information and what it means for you. We value all who interact with Jubilee Church Solihull in anyway and welcome any feedback. Just contact us on:
Phone: 0121 285 6200
Directly with us
We collect personal information from you whenever you sign up for events or communications. For example, when you provide details on a contact form, make a donation, sign up for an event, or otherwise provide your personal details we collect the information you provide.
From website interaction with us
We may collect non-personal data such as IP addresses, details of pages visited and files downloaded. Website usage information is collected using cookies, see the section on Cookies below.
Indirectly from 3rd parties
Where you give your permission to other organisations
Where you provide the information, we may collect sensitive personal data, including, but not limited to, your religious beliefs.
Processing of requests
We may use the personal data we collect to:
- Keep you up to date on news and events about our mission and work;
- Process donations you give us, including gift aid;
- Provide a personalised service, such as customised website content or personalised emails;
- Keep records of your relationship with us e.g. questions you have asked or complaints you have made;
Basis of processing data
Consent: If your first interaction with Jubilee Church Solihull was on or after May 2018, we will process your personal data on the basis of the consent you provided us with. You are free to retract this consent at any time by contacting us by telephone, post or email as shown in the section ‘Your choices and telling us when things change’ below.
Legitimate interest: Contacting you; If you are an member or part of wider Jubilee Church Solihull activities as at May 2018 we may continue to contact you by email, phone or SMS where you have previously given us your consent or where it would be reasonably expected to use your contact information. For example, we may contact you about Jubilee Church Solihull meetings. You are free to request the removal of your contact details at any time by contacting us by telephone, post or email as shown in the section ‘Your choices and telling us when things change’ below.
Legal obligation: We may also contact you by email, post or telephone where we have a legal obligation to do so. For example, where you have previously made a donation we may need to contact you regarding areas such as gift aid.
We will keep your personal information only for as long as we consider it necessary to carry out each activity.
We have a data retention policy to implement this. We take account of legal obligations and accounting and tax considerations as well as considering what would be reasonable for the activity concerned.
For example, we will retain details of donations for 7 years to meet tax and accounting requirements, but we will only hold contact details for those currently involved in Jubilee Church Solihull activities or have expressed an interest in continuing to receive communications after that time.
We ensure that we have in place appropriate technical controls in place to protect any personal data you provide. We ensure that access to personal data is restricted only to those staff members or volunteers whose job roles require such access and that suitable training is provided for these staff members and volunteers.
We may make limited use of 3rd party systems and tools. When we do so, we review the security of such systems to ensure they provide suitable security controls. However, we need to remind you that despite all our efforts, the internet cannot be guaranteed to be 100% secure, and that you submit data at your own risk.
Where we store your personal information
We use a mixture of paper-based, standalone and cloud-based IT systems to process data. We take all reasonable steps to ensure that your data is stored and processed securely in accordance with this policy. By submitting your personal data you agree to this transfer, storing and processing of your information.
In general, we do not share or swap your information with other 3rd parties. We may need to pass on information if required by law or by a regulatory body. For example, a Gift Aid audit by the HMRC, or if asked for details by a law enforcement agency.
We may need to collect children’s data related to activities they take part in. We will only collect this personal information when provided by parents or guardian.
You can change your preferences on what you receive from us, or how we contact you, by mail, phone or email, at any time.
You can do so by:
Calling us on: 0121 285 6200
Email us on: firstname.lastname@example.org
Write to us at:
677a Warwick Road
Updating your details
We do appreciate it if you keep your details up to date. You can do so in the same way as updating your preferences (above).
Tell us to stop processing
You have the right to ask us to erase your personal data, to ask us to restrict our processing or to object to our processing of your personal data. You can do so at any time by writing to us (above).
Access to your information
You have the right to request details of the information we hold about you. To receive a copy of the personal information we hold please write to us (above). Depending on the request, we may need to charge an administrative fee of £10. We will respond within 40 days of receiving your letter.
For more information about your rights under the General Data Protection Regulation you can visit the website of the Information Commissioner’s Office.